Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We recognize that mistakes can happen, and that's why we've implemented various fail-safe measures to ensure your satisfaction with every purchase. 

Rings - If the ring you ordered is the wrong size, we will refund your purchase, and you can place a new order for the correct size. 

Necklaces - If you mistakenly order the wrong necklace size, don't worry; it happens. Reach out to our Customer Service team, and someone will promptly assist in resolving the issue. Keep in mind that some of our chains/Neckalces may differ in price, so be aware that additional payment may be necessary for chain exchanges.

Also, please note that Irosk does not cover postal fees for returning items related to a misplaced order. The exchange process commences upon receiving your returned item, and we'll keep you informed as we handle your requirements. Ensure you have thoroughly reviewed our product information to ensure the correct size and style choices. Items must be delivered in an unworn condition to be accepted for an exchange.

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Welcome to Irosk Wandering Bazaars! We don't have a permanent physical store, but you can find our pop-up schedule, which is updated on the Irosk Wandering Bazaars page. Enjoy the freedom of risk-free shopping with complimentary shipping Australia Wide. Try our products at your convenience — no strings attached!

Irosk is an Australia-based business, shipping primarily to the following countries 

Australia

United States 

United Kingdom 

Canada 

Your orders are carefully dispatched from our Brisbane warehouse.

Our customer service team is available from 9 am to 5 pm (Brisbane time) Monday to Friday. If you need information about your order status, feel free to reach out to us through telephone, email, or live chat.

Additionally, automated emails will be sent to keep you informed about the progress of your order. You'll receive notifications whenever there is a change in your order status, confirming the next steps and providing expected delivery times.

Each piece is elegantly showcased in a sophisticated, soft-hinged black presentation box, carefully nestled within a secondary box for enhanced protection. Accompanying your purchase is a refined black gift bag, adding a touch of luxury. All items are discreetly packaged for shipping.

Our jewellery pieces are made of high quality precious metals and are either 925 Solid Sterling Silver or 18 K real gold plated silver. We have written about each of our precious metals in detail and production techniques on our Jewellery care page.

Yes! You can purchase a pendant separately or add multiple pendants (max of 3) to any necklace. Simply send us an email at info@irosk.com.au.

Yes. While we specialise in Natural and Lab Created Gemstones, many of our designs include either of or both natural and lab grown stones. Please consult the item details on each style where the type of stone will be clearly mentioned.

Lab created gemstones are chemically, physically and visually identical to natural gemstones. They are formed however, under lab conditions mimicking the formation process of natural gemstones. Lab created gemstones typically have fewer flaws, cost less and have a smaller carbon footprint. The most expensive and elusive gems such as sapphires, rubies and emeralds are popular lab created stones.

We understand that sometimes adjustments are needed, and we're happy to accommodate changes to your order up until your keepsake enters the production phase. These adjustments may include changes to the jewelry item, engraving details (such as name, initials, or date of birth), or the shipping address. 

Please reach out to us promptly at info@irosk.com.au to request any modifications. Once a piece has entered the production process, we regret that we won't be able to make further changes. It's important to note that the likelihood of modifications decreases significantly after the 12-hour mark from the order placement. If you find the need for changes, please contact us as soon as possible for assistance.

Our Website if the only place you can purchase the irosk Jewellery.

Go to the custom- keep sake collection to view our collection by  jewellery type, personalisation type and precious metal type.

Once you have chosen yur desired piece of jewellery, choose the following when prompted

1. Precious Metal

2. Enter initials/Name/DOB

OR

Upload your print/designOrEnter previous order numbers (for repeat orders)

Given the diverse sizes and styles of handwriting, establishing a fixed word limit can be challenging. To accommodate our 16mm by 16mm pendants, we'll make necessary design and placement adjustments to ensure legibility. While we suggest a maximum of approximately 4 words, should your handwriting surpass this, we'll contact you to collaborate on a suitable solution.

Certainly! We're delighted to engrave existing handwriting, whether it's from a card, letter, a loved one's signature, or any other meaningful source. Simply use the upload function on the product page to submit a clear image of the handwriting.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

We recognize that mistakes can happen, and that's why we've implemented various fail-safe measures to ensure your satisfaction with every purchase. 

Rings - If the ring you ordered is the wrong size, we will refund your purchase, and you can place a new order for the correct size. 

Necklaces - If you mistakenly order the wrong necklace size, don't worry; it happens. 

Reach out to our Customer Service team, and someone will promptly assist in resolving the issue. Keep in mind that some of our chains/Neckalces may differ in price, so be aware that additional payment may be necessary for chain exchanges. Also, please note that Irosk does not cover postal fees for returning items related to a misplaced order. 

The exchange process commences upon receiving your returned item, and we'll keep you informed as we handle your requirements. Ensure you have thoroughly reviewed our product information to ensure the correct size and style choices. Items must be delivered in an unworn condition to be accepted for an exchange.

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Our customer service team is available from 9 am to 4 pm (Brisbane time) Monday to Friday. If you need information about your order status, feel free to reach out to us through telephone, email, or live chat.

Additionally, automated emails will be sent to keep you informed about the progress of your order. You'll receive notifications whenever there is a change in your order status, confirming the next steps and providing expected delivery times.

Certainly! If you desire delivery to an address different from your billing address, kindly specify it during checkout. Alternatively, we can arrange delivery directly to a recipient residing at a distant location for your convenience.

All our deliveries are dispatched through Australia Post with a signature on delivery requirement. In the event of your absence, the package will be taken to the nearest post office for convenient pickup at your leisure. Choosing the 'leave safe' option implies that Irosk will not be held responsible for any incidents where the order is deemed lost. We appreciate your understanding.

At this time, we operate exclusively as a mail-order service and do not provide click-and-collect options. While we may consider specific requests, especially for customers based in Queensland, please note that we do not currently offer a click-and-collect service. If you have urgent requirements, we recommend reaching out to us via email for further assistance. Thank you for your understanding.

If you encounter a payment error during checkout, it may be due to various reasons, with one common cause being a temporary hold placed by your card-issuing bank. This precaution is often triggered when a higher-than-usual online transaction is detected, especially if it deviates from your typical spending patterns. In such cases, we recommend reaching out to your bank or card provider to inform them of your legitimate purchase attempt.

Please be assured that we take great care on our end, and your card will not be charged more than once. If you encounter any other errors or require assistance with your order, feel free to contact us at info@irosk.com.au

If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.

You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.

Email - info@irosk.com.au

07 3667 7451 (10 Am- 4PM AEST)

Suite 1604, Brisbane Business Centre, 17 Gould St, HERSTON, QLD, 4006, Australia (by Appointment only)