Orders placed before 4:00 PM AEST on a business day are dispatched the next business day from our Brisbane studio. Orders placed after 4pm, on weekends or on public holidays go out the following business day — weekend orders leave Monday morning.

Within Australia, express delivery takes 1–4 business days after dispatch (1–3 to most metro areas) and standard takes 2–8. New Zealand is 3–8 business days, and the United States is 7–16.

Full rates and times: Shipping information

Free express shipping within Australia on orders over $80 AUD. Below that, express is $12.99 and standard is $6.99.

New Zealand is free on every order with no minimum spend, and the United States is $18 flat for any order size. Rates for other destinations are shown at checkout.

We ship across Australia, to New Zealand and to the United States, and to a range of other countries — you'll see the rates at checkout when you enter your address.

For New Zealand and the United States, all customs and import charges are covered by us, so the price at checkout is the total you pay. For other destinations, import duties and taxes are the recipient's responsibility.

Tracking is emailed to you the moment Australia Post scans your parcel. If you don't have tracking within 2 working days of your order confirmation, email support@irosk.com.au and we'll sort it.

No — we're an online store and every order is shipped. Our Brisbane address is a registered business address by appointment only, not a shop or a collection point.

If you're in Brisbane and need something urgently, we can sometimes arrange same-day delivery within the city. It's not a service we offer as standard and it's never guaranteed — it depends on the item, your area and the time of day. To ask, email support@irosk.com.au with the subject "Same day delivery request" and include your address, phone number, suburb and the item name. We'll let you know either way.

Yes. Enter the delivery address at checkout — it doesn't need to match your billing address, and we're happy to send directly to a recipient.

All deliveries are sent with signature on delivery. If you're not home, the parcel goes to your nearest post office for collection. If you ask Australia Post to leave it unattended, we're not able to investigate a parcel that's then reported missing.

Contact us at support@irosk.com.au as soon as you can. Orders are dispatched quickly, so we can't promise it, but if it hasn't shipped yet we'll do our best.

Email support@irosk.com.au with your order number. Every shipment is sent with signature on delivery, so we can investigate with Australia Post and make it right.

You have 30 days from the day your order is delivered to return an unworn piece in its original packaging with tags attached.

Exchanges and store credit are free — we send you a prepaid Australia Post label and there's nothing to pay. If you'd rather have your money back on your card, $10 comes off the refund to cover return postage.

Full details: Returns & refunds

Email us before sending anything back — we may have your size ready to swap. Exchanges are free and we send the return label.

Email support@irosk.com.au within 30 days with your order number and clear photos of the problem, plus a photo of the outer packaging if the parcel looks damaged. Every cost is ours — return postage and replacement both covered. Where the problem is a major one, you choose the remedy.

Yes. It isn't a manufacturing fault, but we'll replace the piece at 50% off with free shipping. Send us a photo — there's no time limit, it applies to any Irosk piece at any age, and you don't need to send the damaged piece back. We'll confirm the price before you pay anything.

Yes. The recipient can exchange it or take store credit, free of charge. A cash refund goes back to whoever paid.

Personalised Keepsake pieces are made to your specification, so they can't be returned or exchanged for change of mind. Faults are always covered.

Because you can see and handle the piece before you buy, we don't offer change-of-mind refunds or exchanges on purchases made at markets, pop-up shops or in-person events, and earrings sold in person can't be returned once they've left our stall.

Your rights under the Australian Consumer Law apply to in-person purchases exactly as they do online, and our 365-day warranty covers pieces bought in person too. If something has a manufacturing fault, contact us with your receipt.

Email support@irosk.com.au with your name or the email used for the order, your order number, and the reason for the return. We'll send you a prepaid label and the returns address. Please don't post anything before you hear from us — parcels sent without a return authorisation can't be matched to an order.

Available sizes are listed on each product page. If you're between sizes, we suggest sizing up — and if it isn't right when it arrives, exchanges are free, so there's no risk in choosing.

Lengths vary by piece and are listed as options on each product page, so you can see exactly what's available for the necklace you're looking at.

We don't resize our sterling silver rings — the settings and stone work make it difficult to do without affecting the piece. If your ring doesn't fit, the simplest route is a free exchange for the right size. Email support@irosk.com.au before sending anything back and we'll arrange the label.

Manufacturing faults in any Irosk piece, where the fault appears within 365 days of delivery. We replace rather than repair — our pieces are handcrafted, so you get a brand-new piece. We cover postage in both directions and you're never asked to pay anything to make a claim.

Covered: clasps that fail under normal wear, stones that come loose with no sign of impact, links or solder joints that separate, faults in the setting, finish or plating.

Not covered: impact damage from drops or knocks, chains broken by pulling or snagging, stones dislodged by a knock, scratching and general wear, damage from perfume, hairspray, sunscreen, chlorine or salt water, wearing pieces while sleeping, showering or swimming, repairs by anyone other than Irosk, and loss or theft.

To claim, email support@irosk.com.au with your order number and clear photos of the fault.

We'd recommend taking pieces off first. Water, soap, chlorine and salt water all shorten the life of sterling silver and gold plating, and sleeping in a chain is one of the most common causes of breakage. Damage from these isn't covered by the warranty, so a few seconds either side of the day makes a real difference.

Tarnishing is normal for sterling silver and isn't a manufacturing fault — but we help with it free. Get in touch and we'll talk you through it.

Sterling silver can occasionally leave a mark, usually a reaction between the metal and skincare products, perfume or natural skin chemistry rather than a problem with the piece. It washes off. Putting products on before your jewellery, and keeping pieces dry, prevents most of it.

Put perfume, hairspray and lotion on before your jewellery, not after, and keep pieces away from chlorinated and salt water. Polish with a soft lint-free cloth, and for a deeper clean use warm water with a drop of mild soap, drying fully before storing. Keep pieces in their Irosk box or pouch. Opals and pearls are softer and need extra care.

Every piece is either 925 solid sterling silver or 18K real gold-plated sterling silver.

Our 925 sterling silver is made to be hypoallergenic and is nickel-free. It isn't a medical guarantee — if you have a known metal allergy, please check with your doctor, as individual sensitivities vary.

Both. Every listing tells you exactly which one you're getting, and the listing name is always the source of truth.

Pieces named "Natural [stone]" use genuine mined stones. Some are heat-treated, which is a standard and accepted practice, and the listing notes it where it applies.

Created stones are grown or made rather than mined. Created Sapphire and Created Ruby are lab-grown corundum with essentially the same chemical and physical properties as their natural counterparts. Other created stones — such as Created Alexandrite, Nano Emerald Stone and Aquamarine Blue Stone — are created stones chosen for colour and brilliance rather than lab-grown versions of the natural gem, so we don't describe them as chemically identical to a mined stone.

If you'd like to know exactly what's in a particular piece, email support@irosk.com.au and we'll tell you.

A created gemstone valued in its own right, not an imitation diamond. It has exceptional brilliance with even more fire than diamond, sits at 9.25 on the Mohs hardness scale — second only to diamond, so it's excellent for everyday wear — and costs a fraction of a comparable diamond. Every moissanite piece comes with a certificate.

Our stones are carefully selected with our long-term suppliers for brilliance and durability, and we're upfront on every listing about exactly what each stone is. We don't provide certified origin documentation — the gemstone industry doesn't yet have established origin-certification systems, and documented origin is generally a feature of high-end certified stones.

Each stone carries traditional symbolism, which you'll find in our collection descriptions — but we don't make medical or healing claims for our jewellery. Many people love them for what they mean and how they make them feel.

Yes. You can buy a pendant separately, or add up to three pendants to any necklace. Email support@irosk.com.au and we'll help.

Beyond our Keepsake engraving, custom work is handled case by case. Email support@irosk.com.au with what you have in mind and we'll let you know whether it's something we can do.

January is Garnet, February Amethyst, March Aquamarine, April Moissanite, May Emerald, June Alexandrite, July Ruby, August Peridot, September Sapphire, October Opal, November Citrine and December Topaz. Each has its own meaning — see the birthstone guide.

Our Gift Finder narrows it down by recipient, occasion and budget.

Every piece arrives in a soft-hinged black presentation box inside a protective outer box, with a black gift bag. Orders over $250 unlock luxury gift wrap. All parcels are discreetly packaged for shipping.

Yes — our free Gift Reminder Service will nudge you in advance.

Browse the Keepsake collection on our website, choose your piece and metal, then enter the initials, name or date of birth, or upload the handwriting or print you'd like engraved. Repeat orders can reference a previous order number.

We can usually make changes — to the piece, the engraving details or the delivery address — up until it enters production, which can be as soon as 12 hours after you order. Email support@irosk.com.au as soon as possible. Once production has started we can't make further changes.

Handwriting varies so much that a fixed limit is difficult. For our 16mm x 16mm pendants we suggest around four words, and we adjust the design and placement for legibility. If your handwriting needs more room, we'll get in touch to work out a solution.

Yes — a card, a letter, a loved one's signature, anything meaningful. Upload a clear image of it on the product page.

Yes — join our email list and we'll send 10% off your first piece, straight to your inbox. You'll find the signup in the footer of any page.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay, along with the other options shown at checkout.

Yes — Afterpay and Klarna are both available at checkout, so you can spread the cost over several payments. Your order ships on our normal timeline, not when the instalments finish. Approval and payment schedules are handled by Afterpay and Klarna directly, and their own terms apply.

The most common cause is a temporary hold from your card issuer, often triggered by a larger-than-usual online purchase. Contact your bank to confirm the purchase is legitimate. Your card won't be charged more than once. If you need help, email support@irosk.com.au.

We don't have a permanent store — we're online, and we visit Brisbane pop-up markets through the year. Orders placed with us online are always shipped.

Click "Forgot password?" on the Sign In screen and enter your email address — we'll send you a reset link. You can change your email address or password on the Account Information page.

Email support@irosk.com.au with a line about what you have in mind and we'll come back to you.