questions about our return policy.
Returns - we stand behind every purchase.
Welcome to our Returns & Refund page, where you can find answers to the most commonly asked
Returns & Exhanges
Initiating Return
Refunds
Return Postage
Warranty
Returns & Exchanges
Returns & Exchange Policy
Irosk Australia offers a 30 day money back guarantee. If all or
part of your order is to be returned to us, please ensure each item is
unused and complete with all tags attached where tags were included.
Upon return, all items are meticulously inspected by our Returns team. For a successful return, the jewelry must be unworn and remain unmodified or altered. If any items are discovered to have been worn or damaged without prior notification, the refund request will be voided, and the item will be returned to the customer.
In the rare instance of a defect upon receiving your jewellry, you have 30 days from receipt of the goods to return them to us.
While
we do accept returns on earrings, they must be unworn, unaltered, and
have all jewelry tags attached for hygiene purposes, ensuring your
return is accepted.
EXCHANGES
For exchanges, the most efficient method is to place a new order for the
desired item and process a refund for the original order. This ensures a
swift exchange process, allowing you to receive your new item as
quickly as possible.
Returns & Exchange Policy for Customised Products (Personlised - Keepsake Collection)
Since each irosk Keepsake jewelry piece is meticulously crafted and
engraved according to the unique requirements of each customer, the
final product cannot be returned or exchanged unless it is found to be
faulty.
Damaged / Fauly or Goods lost in Transit
In the rare event that you receive damaged / faulty or wrong items, please reach
out to us at info@irosk.com.au .
Kindly include an image showing the damage or fault, along with proof
of your order. Please be aware that all items undergo thorough
inspection and packaging before delivery.
Our irosk team will carefully assess your claim and, based on our
investigation, may opt to replace the item at our discretion. In case when damaged goods request is approved by our team, there wont be any additional cost of Return Shipping / Shipping for new item all would be taken care by Irosk Australia.
Initiating a Return
To start a return process, please reach out to our Customer Service team via email info@irosk.com.au
Your full name or email address used for the order.
Order number.
Reason for the return.
If
you opt for initiating a return via email or our contact form, expect a
response from our Customer Service team within 2 business days.
Refunds
Once we have received the products and our team has approved the returns, a refund will be issued within 72 hours. The refund will be processed back to the original payment method used for the purchase. Please note that depending on the payment gateway and your financial institution, it may take 5-10 days for the refund to appear on your bank statement.
We strive to process refunds promptly and appreciate your patience throughout the process. Thank you for choosing Irosk Australia, and please do not hesitate to contact us with any questions or concerns regarding your refund. Your satisfaction is our utmost priority.
Return Postage
Please note that while we stand behind every purchase, return shipping costs are the responsibility of the customer and must be arranged and paid for by the shipping party. This policy applies in cases of dissatisfied products/change or mind/wrong purchase.
For cases falling under the category of damaged, faulty goods, or goods lost in transit, Irosk Australia will cover all shipping costs associated with the return process. Our commitment is to ensure your satisfaction, and we aim to make the return process as convenient and seamless as possible for our valued customers. Please reach out to us for assistance, and we'll promptly address any issues you may encounter.
Experience the assurance of our extensive 365-day warranty, applicable to every Irosk product. Our warranty encompasses all items, including authentic gemstones and metals like 925 Sterling Silver. For complete details, please refer to our Terms of Services. Trust in Irosk's dedication to quality assurance for a full year after your purchase.
